Frequently Asked Questions

Denū Hotel & Spa will open Fall 2026 and reservations for October 2026 and beyond are available now.

Yes! We are now accepting reservations starting October 2026 and beyond.

Your stay includes a resort fee of $39.00 plus tax, per room, per night, which includes the following amenities and services:

• One (1) bottle of wine upon arrival (21+ only). Alcohol-free substitution available upon request
• Two bottles of water in your room upon arrival
• Unlimited high-speed wireless internet
• Unlimited local and toll-free calls
• In-room Nespresso® machine and tea
• 24/7 access to fitness facilities and yoga studio
• Entry to hotel rooftop pool

Destination fee is subject to applicable occupancy, local, and state taxes. Guests must be 21 and older or accompanied by an adult.

For your convenience, Denū Hotel & Spa operates as a cashless property. We gladly accept all major credit or debit cards for onsite dining, shopping, and services onsite.

Check-in begins at 4 p.m., and check-out is at 11 a.m.

Early check-ins are based on availability on the day of your arrival. Please contact our Concierge team to inquire. Additional fees may apply.

Late checkouts are based on availability on the day of your departure. Please contact our Concierge team to inquire. Additional fees may apply.

Smoking is not allowed in guestrooms or other interior spaces. Smoking is only allowed in designated outdoor areas.

Cancellation policies are dependent upon the rate that was selected during the booking process. Generally, reservations must be canceled at least 72 hours prior to your arrival date to avoid a charge of one night’s room rate and tax. Please refer to your confirmation letter as additional policies and restrictions may apply depending on the rate and room type selected.

We accept all major credit cards to pay for your room and to guarantee your stay. All reservations must be guaranteed with a card on file at check in. We do accept debit cards, however, the funds will be immediately withdrawn from your account. Any refunds upon checkout can take up to 5-10 business days.

Cash is accepted upon checkout only.

We charge the credit card on file a one-night deposit, plus resort fees and taxes, 72 hours before your arrival. Should you cancel prior to 72 hours, you will be refunded the full amount. If the card charged for the one-night deposit is not present at check-in, we will refund and authorize the credit card present at check-in. Some rates may require a full advance deposit, please refer to your confirmation letter for additional details.

Guests must present a government-issued photo ID or passport and a valid credit card to authorize for the full amount of your stay. An additional $100 per night will be authorized for incidentals. This charge will be removed upon check-out.

The minimum age requirement is 18. However, the bottle of wine included in the destination fee will be removed for guests under 21 and replaced with a non-alcoholic beverage.

Early departures may incur a fee equivalent to the room rate and applicable taxes. For more information, please contact our Concierge team.

Please contact us directly.

Yes. We have ADA accessible and Hearing accessible rooms available.

For information and to inquire about booking the Denū Penthouse please email info@denuhotel.com or contact us below.

All our guest rooms and suites are equipped with Nespresso® machines, replenished daily for your convenience.

Denū is 3.5 miles away, just a short 10 minute drive from Phoenix Sky Harbor International Airport.

Yes, Denū is located in the heart of downtown Phoenix. Just a short walking distance from major attractions like Mortgage Matchup Center, Chase Field and the Phoenix Convention Center.

Valet parking is available at an additional cost for all hotel guests.

Denū is right across the street from a Valley Metro light rail stop.

Yes. We allow dogs without weight restrictions.

Yes. There is a non-refundable fee per stay. Please contact info@denuhotel.com for more information.

No, we ask that pets are not left unattended in the guest rooms.

The hotel does not, but please reach out to our Concierge team for options.